InterActCADpwc (Public WebCAD)

Freeing Dispatcher Time, Enhancing Information Access

Emergency agencies in heavily populated areas are often inundated with calls from the public and the media inquiring about area incidents, traffic issues, and other non-critical matters. This surge in call volume consumes valuable time and ties up phone lines that are needed for more pressing public safety issues. InterActCAD^pwc provides a cost-effective means to free up dispatcher resources to focus on more critical public safety tasks.

This handy software tool enables you to:

Publish incident data from InterActCAD in real-time to a public website to keep the media and public informed of incidents in the area
Free dispatcher time from having to answer incoming inquiries
Filter and display only specific data based on your chosen parameters
Display a map view of incidents
Provide RSS feeds for up-to-the-minute notification of incident status

InterActCAD^pwc automatically pulls selected incident information directly from InterAct's computer aided dispatch system used by the 9-1-1 center and displays it on a public website, with no intervention from the IT manager or webmaster. With this web CAD display system, agencies can publish incident data to the public and media in real time, freeing up communication channels for first responders.

Captain Jack Dougherty
Pennsylvania State Police Department

As we transition to 800 MHz radio, the news media is unable to scan those frequencies, and that's how they used to get a lot of their information about things like traffic events. That drove us to look for a solution to reduce calls coming into the center now and in the future.