Solutions for Public Safety Answering Points
Dispatchers are relentlessly focused on speeding emergency response, yet they face countless challenges. They often lack the technology to quickly identify the caller location, keep track of units in the field, and get critical background information to emergency responders. Moreover, the need to use disparate applications to complete myriad tasks results in errors, time-consuming data entry, and delays in emergency response.
InterAct Public Safety solves these challenges with software that supports the entire incident management lifecycle. From the moment the call is received, through incident close-out, there’s a seamless workflow to accelerate data sharing and response efforts. Armed with InterAct software, dispatchers can better protect the communities they serve.
Solutions for Law Enforcement
Law enforcement professionals are faced with myriad challenges every day. They often must walk into incidents with very little insight into what they’ll face resulting in potentially dangerous situations. To protect the communities they serve, officers need instant access to incident and law enforcement records so they can quickly assess a situation, no matter where they are.
As former 911 directors and police officers, we have a deep commitment to providing powerful yet intuitive tools to support law enforcement. Our goal is to arm officers with timely data. By integrating the entire incident lifecycle, we help drive down incident response times. There’s no more disconnect between officers and dispatchers.
Solutions for Fire Departments
When responding to a fire emergency, every moment is precious. Yet the challenges of swift fire response are overwhelming. Fire dispatchers must quickly identify the appropriate response protocols from myriad choices, locate the right emergency responders and equipment, and direct them to the scene.
This is no easy feat. Not all stations house the same equipment or are equipped to respond to the same types of events. Moreover, operating procedures vary not only from station to station but even within regions of a town. And when faced with rapidly changing, high pressure situations, it’s tough to keep track of resources in the field.
Crisis Management and Virtual EOC
MissionMode is a virtual emergency operations center (EOC) that quickly notifies your crisis intervention team members whenever there is a critical incident and seconds count. Once your team is notified they can log in to a secure online virtual command center where they can communicate and collaborate to coordinate a response.
When an incident occurs, you can quickly send out text and voice alerts to mobile, text, or voice devices to your emergency operations team. MissionMode then equips you with an online Command Center that manages an incident long after the situation is under control. You can even spot trends and see what processes effectively bring crisis situation under control for future planning and prevention.
Custom Engineering
InterAct software solutions can be tailored to meet every aspect of your public safety needs.
We hold our products to the highest of standards because we know you expect the best. While the challenges public safety agencies face differ from region to region, the mission remains the same: to save and protect lives.
InterAct recognizes that certain variables need to be met in order for law enforcement personnel and first responders to carry out their tasks successfully. And, that is the sole purpose behind our Custom Engineering Services.
Our Custom Engineering team is experienced at customizing solutions to meet every aspect of your unique needs. We can integrate our products with systems you already have in house or with other vendors. InterAct has a long established relationship with numerous vendors and we are accustomed to working with third-party products.
Agencies can rely on a skilled member of the InterAct team to work closely with their staff to customize InterAct products to aid them in managing daily operations and seamlessly accessing critical information that varies from agency depending on size and location.
