Dispatchers are relentlessly focused on speeding emergency response, yet they face countless challenges. They often lack the technology to quickly identify the caller location, keep track of units in the field, and get critical background information to emergency responders. Moreover, the need to use disparate applications to complete myriad tasks results in errors, time-consuming data entry, and delays in emergency response.
InterAct solves these challenges with software that supports the entire incident management lifecycle. From the moment the call is received, through incident close-out, there’s a seamless workflow to accelerate data sharing and response efforts. Armed with InterAct software, dispatchers can better protect the communities they serve. This extremely powerful yet easy-to-use software enables dispatchers to:
- Quickly identify caller location from cell phone and land lines
- Swiftly choose and enact the best response
- Receive instant alerts of priors, BOLOs, and other crime data to share with first responders
- Identify the closest and most appropriate unit to respond
- Keeps track of units in the field
- Share data across cooperating agencies to improve response efforts
The InterAct NG911cti allows PSAP managers and PSAP telecommunicators to easily identify incoming to receive the information they need from their callers. Modular in its approach and flexible enough to handle call volumes from the smallest to the largest, InterAct NG911cti is something new to the market today just in time for IP networks and Next Generation networks.
911 Call Processing
Get the Call…Every Time…
Public safety and law enforcement agencies have come to expect nothing but superior products from InterAct since we built the first triple-screen fully integrated call-taking and dispatch system over 20 years ago.
InterAct is your single source for innovative and reliable suite of E911 and VoIP 911 emergency call controllers.
- InterAct NG911 IP-Enabled Emergency Call Handling
- InterAct E911 Series 3300 IP-Capable Emergency Call Handling
In addition, InterAct offers innovative applications to compliment your call processing.
- Management Information System
- Next Generation Digital 911 Call Recorder
InterAct E911 and InterAct NG911 emergency call taking systems are by far the most comprehensive in the industry because there is no single point of failure and it seamlessly interfaces with a wide range of databases and dispatch systems, including our own computer aided dispatch and geographic information systems for enhanced functionality.
We make it easy to build a system that is tailored to meet your agency’s specific needs. InterAct sells and installs various brands of innovative controllers and E911 telephone systems that meet current Phase 2 and i3 requirements. Each offers unparalleled call taking ability while maximizing the effectiveness of your agency response.
InterAct also offers project management, training, and 24/7 technical support to ensure that your system is operational and functional.
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