Private Safety

Incident Management Solutions for Private Security

Security teams often man large buildings and campuses with a very lean staff. They must protect against myriad threats while contending with time-consuming, mundane tasks such as false alarms and lost badges. Security officers would be far better equipped to tackle crime if they had the right resources at hand.

InterAct Public Safety Systems delivers comprehensive tools that promote safety while mitigating low-level security tasks. With these powerful yet intuitive tools, businesses can safeguard their facilities and staff without a large security staff. Improving situational awareness and resource management protects property and staff alike.

Using InterAct software, security teams can:

  • Automatically detect suspicious incidents
  • Pinpoint caller locations to speed emergency response
  • Swiftly choose and implement the most appropriate response
  • Quickly locate and deploy on-call staff
  • Eliminate costly false alarms

Our core Products and Services specifically designed for Private Safety and Security include:

InterAct CAD

MultiAgency, Multi-Discipline Computer Aided Dispatch

Every aspect of InterAct’s Computer Aided Dispatch system (CAD) was designed with the knowledge that saving a life depends upon the accuracy of relayed information.

InterAct CAD is a flexible telecommunicator aid designed to ensure the accuracy and efficiency of your emergency dispatching operation. Our CAD system provides state-of-the-art technology to assist with receiving and managing emergency calls and dispatching them to the appropriate public safety personnel.

This best-of-breed dispatching system optimizes mission-critical incident management for both single- and multi-jurisdictional settings. When combined with the InterAct CADweb module, you gain wireless capability to connect with your PSAP to view real-time incident critical information remotely from the field. And our revolutionary InterAct CADpwc enables you to publish real-time CAD incident information on a public website to keep the media and public informed and free dispatcher time from incoming inquiries.

InterAct CAD provides a flexible and intuitive user graphical interface that saves time in mission critical operations. It’s no wonder that InterAct Public Safety leads the industry in ease of use, data integrity, and security.

InterAct GIS

Integrated Dispatch Map Display

InterAct GIS™was developed with first responders in mind. Not only is the system capable of pinpointing the location of the scene, but it will also disclose a considerable amount of critical information before your units even get there. That’s information you can count on!

InterAct GIS™ is a dynamic map display that shows caller locations (wired and wireless), incidents, units, landmarks and any other geo-based items that can be displayed on a map. InterAct’s dispatch map display ultimately reduces response times, increases responder safety and efficiency, enhances dispatcher productivity, and reduces cost.

As wireless 911 and number portability become increasingly important for Public Safety Answering Ports (PSAPs) around the country, a seamless interface between your E911 and geographic information systems is crucial.

Ensuring GIS Accuracy

InterAct has your community’s mapping and addressing needs covered. InterAct GIS™ can operate independently, or it can be integrated with other InterAct, third-party, state and federal systems. Because the quality of your GIS is dependent upon the accuracy of your map files, we help you implement a comprehensive map maintenance system through a combination of hardware, software, project management, and user training.

InterAct RMS

Multi-Agency Records Management for Law

InterAct RMS exceeds the industry standard for records management by providing a truly integrated, enterprise-wide information system. This proven, commercial off-the-shelf (COTS) RMS is the result of more than a decade of research, development, and direct feedback from hands-on users the people in the trenches who prepare reports, manage records, investigate crime, and deploy resources on a day-to-day basis.

The InterAct RMS Law Enforcement Records Management System (RMS) is the nucleus of InterAct’s Law Records Management suite. All of our related applications communicate with the RMS database to ensure real-time access to mission critical data. InterAct RMS is a comprehensive information management system designed specifically to meet the needs of federal, state, and local law enforcement and investigative agencies. It also contains a variety of seamlessly integrated components.

With its unmatched breadth and depth of features, InterAct RMS allows you to take your agency to a new level of efficiency in reporting, information management, case investigation, and crime analysis.

InterAct Video Surveillance

Digital Video Surveillance

InterAct offers a complete surveillance and security management platform that combines your security resources for effective threat detection and proactively pushes this information out to your response teams. TrueSentry is the ONLY intelligent digital video surveillance system that is built on an open and scalable architecture with over 10 years of experience in managing large distributed camera networks.

The TrueSentry video surveillance system protects people, facilities and assets using both analog and digital cameras, in fixed and mobile applications.

With TrueSentry and MissionMode integration, you can organize a response team virtually via an online Situation Center where alert notifications and other critical information, like digital and video images, can be shared. SecureView is a digital camera device powered by MissionMode that allows your personnel to record field intelligence and send it directly to an online Situation Center. MissionMode guarantees that the data you capture will go to the right people at the right time.

InterAct’s advanced digital video surveillance technology is the ONLY commercial security system that also integrates with public safety computer aided dispatch systems, extending a first responder’s ability to react to incidents.

Our state-of-the-art technology is packed with advanced digital video surveillance features designed to keep your critical infrastructure safe and secure. It also saves you money by using your existing hardware. By combining advanced camera hardware and extensible, standardized storage along with a robust, scalable software server, you’ll have the power to manage your surveillance camera network like never before. TrueSentry makes operation a breeze with an easy-to-use Windows-based program.

InterAct Mobile

Complete Wireless Query and Messaging

InterAct Mobile (formerly known as MobileCop from BIO-key International) is a complete wireless query and messaging application that uses state-of-the-art wireless *communications technology and advanced data query methodologies to search local, state and federal databases, and display responses in a logical and unique way; to send and receive messages, maintain status and transfer data from other mobile and desktop locations.

Mobile units receive calls for service with all the information they need about the caller, location, best route, prior incidents, and other assigned units from any computer-aided dispatch system, including InterAct CAD. A touch of the screen updates unit status. Queries are easy to enter and hits are highlighted visibly and audibly according to policy and preference. Supervisors have mobile access to incidents and unit assignments. Units equipped with mobile mapping and automatic unit tracking (InterActAVL) can see incidents on the map and the location of nearby units.

InterAct Mission Mode

Crisis Management and Virtual EOC

MissionMode is a virtual emergency operations center (EOC) that quickly notifies your crisis intervention team members whenever there is a critical incident and seconds count. Once your team is notified they can log in to a secure online virtual command center where they can communicate and collaborate to coordinate a response. MissionMode will help you:

  • Keep chaos and confusion to a minimum
  • Organize your communications
  • Improve your overall response efforts

Powerful Emergency Notification and Incident Management

Allows You To Take Control of Any Situation

When an incident occurs, you can quickly send out text and voice alerts to mobile, text, or voice devices to your emergency operations team. MissionMode then equips you with an online Command Center that manages an incident long after the situation is under control. You can even spot trends and see what processes effectively bring crisis situation under control for future planning and prevention.

MissionMode is also integrated into a powerful digital video surveillance system that can be set to trigger alerts automatically when certain rules are violated and detected using advanced rules. You won’t find any other alert notification system that can do so much for you, even for day-to-day operations. MissionMode is an investment you can count on for:

  • Emergency Notification and Alerts
  • Crisis and Incident Management
  • EOC Communications
  • Crisis Response Drills

MissionMode is easy-to-use by non-technical users and it can be tailored to meet specific needs. We host the service so there is no software to install or maintain.

InterAct E911

Call Control for PSAP’s

The InterAct E911 IP-capable emergency call taking system is a standards-based solution that offers the advantages of IP without risking reliability or performance. It is built upon an IP core and uses the widely accepted Session Initiation Protocol (SIP). Yet, the extensive set of features available in the InterAct E911 Computer Telephony Interface (CTI) software are not sacrificed. InterAct E911 accepts standard 911 trunks, 7-digit emergency lines, caller ID lines, wireless Phase 1 or 2, or, if the PSAP has service from a VoIP provider, VoIP calls.

After the call is received, 911 calls are routed to ring at the operator position without any additional call-processing delay. At the position, the operator can answer the call with a mouse, keyboard, touch screen, or 911 telephone set, which is always present to maintain the call in case of PC failure. With the Series 3300, 911 calls can be transferred manually or automatically to a PSAP’s alternate emergency call taking system over IP, avoiding the Central Office.

Key Features of the InterAct E911 Call Controller for PSAPs

  • 911 call handling immune from PC or IP network failures
  • VoIP intelligent call overflow of voice and data to alternate Series 3300 equipped PSAPs
  • Ready to receive VoIP calls
  • Automatic Phase II Wireless ALI Repeat on primary or alternate Series 3300 system
  • IP Remote operator positions from central Series 3300
  • Economic addition of administrative IP phones
  • Standards-based using Session Initiation Protocol
  • Extensive feature set of well established Integrator 911 Computer Telephony Integration (CTI)
  • Dynamic Button with descriptive labels
  • Fault tolerant, high availability architecture
  • Convert InterAct E911 Series 3200 to IP capable Series 3300 without a forklift replacement
  • Advanced Button Consoles

Custom Engineering

InterAct software solutions can be tailored to meet every aspect of your public safety needs.

We hold our products to the highest of standards because we know you expect the best. While the challenges public safety agencies face differ from region to region, the mission remains the same to save and protect lives.

InterAct recognizes that certain variables need to be met in order for law enforcement personnel and first responders to carry out their tasks successfully. And, that is the sole purpose behind our Custom Engineering Services.

Our Custom Engineering team is experienced at customizing solutions to meet every aspect of your unique needs. We can integrate our products with systems you already have in house or with other vendors. InterAct has a long established relationship with numerous vendors and we are accustomed to working with third-party products.

Agencies can rely on a skilled member of the InterAct team to work closely with their staff to customize InterAct products to aid them in managing daily operations and seamlessly accessing critical information that varies from agency depending on size and location.

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