National User Group Meeting?

We'd love to hear your thoughts on having a National User Group meeting. Please click here fill in our survey.

 

Sign Up for our "Latest and Greatest" CAD Webinar

  • March 10 @ 3:30 PM EST
  • April 14 @ 10:00 AM EST
  • May 12 @ 3:30 PM EST

Click Here to Learn More and Register

Upcoming Events

Stop by and see us at:

MN 9-1-1 Communications Conference

GA APCO

NJ NENA

MO NENA

MS Governor' Homeland Security Conference

  
 
 

NCIC At Your Fingertips!

Did you know that InterAct has a powerful NCIC interface? InterAct JavelinNCIC can operate as a stand-alone product, however integration with InterAct CAD enhances a dispatcher's ability to quickly obtain the proper query returns from the state without having to access a separate terminal or application. Integration with OdysseyMobile gives field personnel the same access allowing them to access critical information on a person, vehicle, or location quickly, without relying on the dispatcher and tying up radio time.

Contact your account manager today to find out if JavelinNCIC is available in your state!

To learn more about JavelinNCIC, click here. 

The Heroes We All Rely Upon: Anderson County, SC

Anderson County Emergency Services is a pretty busy place taking over 200,000 calls annually for three counties and the State Highway Patrol. InterAct CAD, GIS and NCIC helps them get the job done.

To learn more about Anderson County, click here to read their case study.

A Rose By Any Other Name: OdysseyMobile

Many of you are familiar with InterAct's mobile data system, CrimeAgent. But this powerful application isn't just for law enforcement. Fire departments and EMTs also use the system to communicate critical information between the PSAP and field personnel. Thus, we have changed the name from CrimeAgent to OdysseyMobile.

Click Here to learn more about OdysseyMobile

Customer Portal Update

We recently made some improvements to the Customer Support Portal.

  • Attachments - Customers now have the ability to attach screenshots/documents/etc. to tickets they create in the portal.
  • Priorities - When entering a tech support request, the customer can specify the priority of the ticket.
  • Password/Userid Reset - Users can reset their password without contacting InterAct by clicking a link on the login page and either entering their email address or userid.  
  • Knowledge Base - Customers can now search the InterAct knowledge base for answers to commonly asked questions.
  • Remotes - If an agency has remote locations associated with it, when that agency is selected when creating a Tech Support Ticket, the portal will display a dropdown list of the associated remotes from which they can choose the corresponding agency.

If you have any questions, additional suggestions for improvement, or need access to the portal, please contact us.

Welcome Scott Schultz and Jim Kearney

InterAct is pleased to introduce two new regional sales managers. Please join us in welcoming Jim Kearney in New England and Scott Schultz in the MidSouth (TN, KY, NC).

 

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