InterAct has created an integrated solution that improves emergency response across the lifecycle of an unplanned incident that is unique in the Public Safety Industry. This Incident Lifecycle Management approach allows dispatchers and first responders to acquire and share critical information in a way that is accurate, timely and relevant to the response.
This unique framework improves emergency response by empowering local, state, and federal emergency response operations to manage the entire incident management lifecycle.
It begins with the ability to accurately detect the circumstances and facts surrounding an incident, decide on the appropriate course of action, direct the first responders to the site of the incident, deploy the necessary response from an agency or across agencies, and document the incident on-site. This set of capabilities empowers agencies, dispatchers and first responders in a way that is both integrated and consistent across agency levels:
- Command Personnel have access to big-picture information that allows them to make and manage decisions as an incident unfolds.
- First-line supervisory personnel have the ability to move from station to station and assess complex events and determine where specific or unusual support is needed.
- Line personnel and dispatchers have a robust and integrated presentation of information across 3 screens or more to detect, decide, direct, and deploy with confidence and clarity.
- IT personnel have the support and open framework to ensure that legacy systems, new installs and updates are both manageable and expedient.
- Administrators have the ability to document success both in terms of response and ROI with a management system that is easily customized and adaptable to legacy infrastructure.
The pattern of Detect, Decide, Direct, Deploy and Document closes the loop on the lifecycle of an incident, and enables dispatchers, first responders and all internal personnel and administrators to track, record, plan and choreograph their actions in a precise and consistent way to help save lives.
