Management Information SystemStay Informed with HyperionMISThe InterAct HyperionMIS Management Information System is designed to maximize the effectiveness of your dispatch response team by providing detailed statistical analysis of the call center data. With the newly upgraded version, HyperionMIS, dispatch centers have the ability to completely organize all call information to a public safety answering point (PSAP). HyperionMIS is designed to meet the most demanding requirements of today’s busy PSAPs, through an advanced data management system that is simple to set up, manage, and operate. HyperionMIS collects information and instantly generates reports that allow the dispatch centers to evaluate their overall performance, and the performance of each telecommunicator. Detailed reports provide call answer time, call volume, caller location information, and the source of the call. HyperionMIS also allows managers to evaluate the performance of their dispatch teams through report generation. Dispatchers can be measured based on response time and caller wait time. With HyperionMIS, management teams have the ability to schedule more or less personnel to maximize the dispatch center effectiveness, based on records and reports of incoming call volume. The InterAct Management Information System provides an intelligent program that improves the overall productivity of the dispatch call center, supplying administrators with the essential management tools necessary to provide the most advanced public safety solutions.
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08.04.08 InterAct HerculesCAD, a computer aided dispatch system available as a hosted SaaS (Software as a Service) application, will be on display at the APCO International Conference in Kansas City August 4-6 in Booth 2130. Upcoming Events
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