NextGen CADComputer-Aided Dispatch for Next Generation 9-1-1Next Generation methods of communication are already here. Mobile phones, SMS text, VoIP, and email are more common today than landline telephones. Data networks link businesses, consumers, and government agencies in myriad ways, and carry video and voice in addition to data. Next Generation public safety systems will enable the public safety community to take full advantage of today’s communication infrastructure, and will have the flexibility to adapt to future advancements. NG9-1-1 communications systems will free PSAPs from the constraints imposed by dedicated PSTN trunks and specialized 9-1-1 switching equipment at every location. 9-1-1 calls for service will be routed to responders via a multi-purpose public safety network. Agencies will be able to collaborate to provide the most effective response. InterAct HerculesCAD is a hosted or premise based application that can be distributed from a central location and enable flexible multiagency configurations. Critical data from incoming calls for services via phone, SMS, VoIP and email including images and video can be transferred and shared quickly between agencies and jurisdictions over a secure network. HerculesCAD is also highly agile, platform and database agnostic, highly available, and massively scalable with peer-to-peer fault tolerance. |
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