Welcome to the New InterAct Customer Support Portal!

The launch of the new customer support portal represents our commitment to providing customers with superior support and services to enhance our public safety applications. The first priority of our support team is to help every customer to be more successful in using our products. Regardless of how you contact InterAct Customer Support, via phone, email, or online, our goal is to exceed your expectations.

Telephone Support

1-800-274-2911

Online Support

All Online Support users must request a login for the new portal. Please call 1-800-274-2911 or email portal@interact911.com to request a login (do not use this email for technical support requests).

For registered users to login, please click here.

Email Support

newsupport@interact911.com

RMS Support

Electronic Support Requests may be submitted directly from the application under the HELP tab.
Customers may purchase phone support with our Enhanced or Premium Support Offerings if desired. Enhanced phone support is available via 1-800-274-2911.

Application Links:

Online RMS – Production
Online RMS – Training (non-production system used for training new users)

InterAct Onsite

Electronic Support Requests are submitted directly from the application under the HELP tab.
Enhanced phone support is available via 248-782-6404.
Additional InterAct Onsite information is available here.

InterAct Enterprise RMS:

Login to Submit Electronic Support Requests
You must register to use the online support system. Once registration has been submitted, support staff will process the request. Upon approval, you will be sent an email containing the necessary online support access information.

Software Downloads (premise installations only)

Enhanced phone support is available via 1-800-274-2911.

Application Links:

InterAct Enterprise RMS (Classic) – Native Mode (Troubleshooting Guide)