End of LifeEnd of Life PolicyAs software products age, much like any hard goods with moving parts like cars, they degenerate. This is particularly true in software in high demand situations like the public safety industry where computers are running 365x24x7 in constant use. The aging PCs this software runs on also contributes to the degeneration of the software. Eventually, all companies find that it is too expensive or impractical to continue supporting older versions of products, or sometimes even entire product lines that are deemed unsuccessful due to lack of sales, redirection of company focus, or improved versions. InterAct is no exception. We feel the needs of our customer base, and our future opportunities, require that we focus on our core products and discontinue the sale and support of some of our software applications. Below is a listing of the products for which we have announced the End-of-Life (EOL):
Customers will continue to receive support on current service and maintenance contracts in good standing through the EOL date indicated abover per product. Support for products and versions effected by this announcement will only be provided to customers who purchased a maintenance contract prior to the announcement date, but will not extend beyond the End-of-Life date. After the EOL date, if a customer’s system requires service and maintenance after that date, InterAct will be happy to provide technical support at the then current hourly/daily rate. InterAct also will make our best effort to supply customers with fixes for bugs through the EOL date(s) listed above. |
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