Customer SupportOur Customers make the world go round at InterAct Public Safety Systems. That is why we devote our time to delivering top-quality customer care 24/7, 365 days a year. We realize that public safety agencies and various businesses operate around the clock due to the mission-critical nature of their work. Our Customer Support Department is ready and willing to assist you with your systems’ needs–whatever and whenever. InterAct’s Customer Support Team is your source for all of your software and hardware:
Help DeskInterAct’s Help Desk is staffed with software and hardware engineers as well as trainers, many who are APCO certified and former 9-1-1 dispatchers. Our Help Desk is accessible via a dedicated 800 number, email or through our online Customer Portal. We take every support call and request very seriously. Calls are tracked and prioritized based on their severity. When a call is escalated from the Help Desk, it is transferred to one of our Technical Support groups:
Microsoft certified support technicians with years of networking experience can diagnose a problem and correct any software related issue using remote diagnostics. If a situation can’t be resolved over the phone, an InterAct field technician will be dispatched from the nearest InterAct Maintenance Center. Repairs and upgrades can be made within hours and even days. Whatever the situation, need or repair, our engineers are prepared to help you over the phone or in person. You can rely on the InterAct team to always be the "go-to" folks in a clutch situation. Technical Support: |
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08.04.08 InterAct HerculesCAD, a computer aided dispatch system available as a hosted SaaS (Software as a Service) application, will be on display at the APCO International Conference in Kansas City August 4-6 in Booth 2130. Upcoming Events
2009 Florida Chiefs |
