Backup & Disaster Recovery

Recovery911: Keep your operations up and running

InterAct offers a number of products and services that can help your planning and implementing processes that can give you the ability to quickly respond to any situation, even in the event of a disaster.

InterAct can provide solutions enabling you to switch dispatch operations to another center expediently and seamlessly, as we have done with our other large clients such as the Pennsylvania, Kentucky, and Mississippi State Police.

Backup 9-1-1 Telephony Systems

InterAct's innovative VoIP E911 Telephony System makes setting up backup operations and contingency plans a breeze. Telecommunicators can take E911 calls from anywhere over secure network. A home office. The police station. The local coffee shop. All you need is an IP phone and a network connection and your call taker is up-and-running with the complete set of call handling capabilities right at their fingertips.

InterAct also offers Zetron's Portable-PSAP - a quickly-deployed, self-contained “PSAP in a Box”, perfect for PSAPs whose contingency plans call for a portable backup 9-1-1 Telephony system. It comes equipped with a reduced-size version of Zetron's Series 3200 E911 Telephony System containing 2 trunks and 2 desktop consoles. It may be field expanded to 10 trunks/lines and 10 consoles.

Recovery911 Server Monitoring and Managed Services

Dispatch centers are in the business of saving lives in your community every day. Yet, many agencies inadvertently put critical systems at risk. Your ability to do your job effectively without interruption depends on the data stored in every telecommunicator station, each computer terminal and your entire network. Ensuring that data is safe and sound by performing proper, regular backups is one of the most critical steps that directly affect the continuity of your operations.

Recovery911 performs several essential functions, which are often overlooked or done improperly by other backup software providers:

• Backups are performed on schedule – Most PSAPs don’t maintain a regular backup regimen but Recovery911 does it automatically.
• The correct files are backed up – Recovery911 constantly reevaluates your computer system, adding files to the backup as needed.
• Backups are redundant and encrypted for complete security – Only Recovery911 has an easy-to-use version control system so nobody, not even your RBS Service Provider, can read your files.
• Data is sent offsite and stored safely – You can be up and running with your latest data, even if your physical infrastructure is damaged.

Headlines

08.04.08 InterAct HerculesCAD, a computer aided dispatch system available as a hosted SaaS (Software as a Service) application, will be on display at the APCO International Conference in Kansas City August 4-6 in Booth 2130.

07.29.08 InterAct JavelinNCIC has been certified in Alabama, Florida, and South Carolina as meeting all NCIC, NLETS, and CJIS standards.

Upcoming Events

2009 Florida Chiefs
January 11-13, 2009
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2009 North Central APCO
April 26-29, 2009
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